Auctioneer and is an online platform used by auction companies to host their auctions and by bidders to participate in those auctions.  Since bidders interact with both and the auction company during the course of the auction, it is sometimes unclear who to contact with questions.  This guide will shed some light on who to contact in every situation and help you feel confident going into each online auction.

The Auction Company truly runs the auction from start to finish.  They are the ones that create the catalog, run inspections, approve bidders, arrange payment, and handle all other on-site activities. If you need anything beyond what is posted online, the auction company is who to contact. 

Contact the auctioneer for any questions about…

  • Additional details about a lot
  • Request for more images
  • Approval to bid
  • Tax exemption forms
  • Additional forms
  • Shipping, rigging, and pick-up
  • Payment
  • Deadlines
  • Inventory

InfographicHalfway is where the action happens online.  The website has many features to help you participate in online auctions with the Customer Service Representatives standing by to assist you.  They are incredibly knowledgeable about the website and auction process, so they are a great resource if you have questions about using the site or if you encounter any technical issues.  Go to them any time you need advice, education, or troubleshooting. 

Contact for any questions about…

  • The Website
  • Troubleshooting
  • Accessing the live auction
  • Questions about bidding
  • Assistance registering
  • General website assistance
  • Questions about online auctions
  • Finding an auction, catalog, or item
  • General questions

For more information, please contact at 1.866.597.2437.  Happy bidding!

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